Shipping, Returns & Exchanges

Shipping Policy

Shipping rates are calculated automatically at checkout based on your total order weight, shipping destination, and USPS shipping method selected. If Free Shipping is available, your order will ship via USPS Ground Advantage.

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Processing Time

All items available for purchase are in stock and ship within 1–3 business days.
You’ll receive tracking information as soon as your package is on its way.
American Carver is not responsible for carrier delays once an order has been handed off. While rare, shipping interruptions may occur — especially during peak seasons or unforeseen service disruptions.

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Custom Orders

Custom requests (typically handled via direct communication or live events) may require additional processing time depending on complexity and quantity. Estimated fulfillment windows are communicated at the time of order.

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International Orders & Customs

Buyers are responsible for any customs duties, VAT, or import taxes.
We are not liable for delays due to customs processing or inspections.

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💬 Returns & Exchanges

We want you to love your order — and we’re here to help if anything goes wrong.

We gladly accept returns or exchanges on eligible items.

  • Contact us within: 7 days of delivery
  • Ship items back within: 14 days of delivery

We do not accept order cancellations.

If you have an issue with your order, please contact us. We’ll do our best to resolve it.

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🚫 Non-Returnable Items

Due to the nature of these products, we cannot accept returns or exchanges unless the item arrives damaged or defective:

  • Custom or personalized orders
  • Perishable items (e.g. consumables, food, flowers)
  • Digital downloads
  • Intimate items (for hygiene reasons)

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Return Conditions

Buyers are responsible for return shipping costs.
Returned items must be in original condition and packaging. If the item is not returned in its original state, the buyer is responsible for any loss in value.