Refund policy

Returns & Exchanges

We want you to love your order — and we’re here to help if anything goes wrong.

We gladly accept returns or exchanges on eligible items.

  • Contact us within: 7 days of delivery
  • Ship items back within: 14 days of delivery

We do not accept order cancellations.

If you have an issue with your order, please contact us. We’ll do our best to resolve it.

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🚫 Non-Returnable Items

Due to the nature of these products, we cannot accept returns or exchanges unless the item arrives damaged or defective:

  • Custom or personalized orders
  • Perishable items (e.g. consumables, food, flowers)
  • Digital downloads
  • Intimate items (for hygiene reasons)

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Return Conditions

Buyers are responsible for return shipping costs.
Returned items must be in original condition and packaging. If the item is not returned in its original state, the buyer is responsible for any loss in value.